Return Policy

Ties That Matter will accept returns of unused or defective merchandise that is returned within 30 days from the date of purchase for a refund or exchange. Any refund will be given in the same method that the item was originally purchased. Please allow up to three weeks for your exchange or refund. Items must be returned with original packaging, labels and materials. Customers are responsible for any return shipping costs. Items must be returned using a traceable shipping method.